Fill out the form, call, or email photos of the damage with your building's address. We respond within one business day with a preliminary viability determination - restoration possible, or replacement recommended.
Free on-site visit to assess damage depth, glass type, and access requirements. This step is required before any quote - restoration feasibility depends on glass composition, coating type, and damage severity, none of which can be confirmed from photos alone.
Detailed pricing within 24–72 hours. Includes labor, equipment, and any access costs. For projects where restoration is borderline, we provide both restoration and replacement cost comparisons so you can make an informed decision.
Confirm the quote and pay a 50% deposit to secure scheduling. For commercial projects with COI requirements, insurance documentation is prepared at this stage — typically 1–2 business days.
Approve the quote and confirm scheduling. Interior work typically requires no advance preparation. Exterior high-rise work is scheduled around wind conditions - we do not work above 30 mph.
Our technician completes surface leveling, edge blending, and polish passes on-site. Final inspection with you present - we review the restored area in direct light before closing out. If the result doesn't meet the standard we committed to, we address it before leaving.
Glass restoration is not a cleaning service. Before starting any job, we run a structured diagnostic – because the wrong technique on the wrong glass type causes permanent damage that cannot be undone.
DAMAGE DEPTH ASSESSMENT – We use a light source at an oblique angle to map scratch depth and distribution across the affected area. Surface scratches confined to the glass body are restorable. Damage that has penetrated a Low-E or spectrally selective coating is not – polishing removes the coating along with the damage. We make this determination before quoting, not after starting.
GLASS TYPE VERIFICATION – Annealed, tempered, laminated, and IGU glass each respond differently to abrasive restoration. Tempered glass in particular requires careful assessment: the surface compression layer is shallow, and excessive material removal affects structural performance. We confirm glass type on-site, not from building specs alone.
SCRATCH TEST BEFORE FULL COMMITMENT – On every new surface, our technician starts on a small test area at minimal pressure and examines the result before proceeding. If micro-scratching appears, we stop and shift the method immediately – typically to Rapid Remover + steel wool for chemical adhesive dissolution without metal-on-glass contact. This 10-minute check prevents irreversible damage.
RESTORATION SYSTEM – We use the Glass Renu professional system for primary restoration work, Winsol CC550 for acid-based oxidation and calcium deposit removal, and Bio Cleaner as an eco-friendly alternative for oxidation on sensitive surfaces. Each system has a specific application range — we select based on damage type and glass composition, not preference.
SURFACE COMPLETION & PROTECTION – After polishing to optical clarity, we perform edge blending to eliminate visible boundaries between the restored zone and surrounding glass. For properties with repeat graffiti exposure, we apply GraffitiGard anti-graffiti film immediately after restoration as a sacrificial layer over the repaired surface.
This Wasn’t a Standard Graffiti Removal Job Most graffiti removal calls follow a predictable pattern. Someone etched the glass, we assess the depth of the damage, we restore it. Straightforward.
Location: Long Island, New York (approximately 90 minutes from our Brooklyn base) Property: Commercial facility, originally constructed in the 1980s Condition: Severe calcium oxidation across exterior glass panels — up
Location: West Broadway, SoHo, Manhattan, NY Services Performed: Acid Graffiti Removal · Anti-Graffiti Window Film (Solar Gard) This SoHo jewelry store was preparing for its grand opening when the owner
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The key variable is damage depth relative to glass type. Standard annealed or tempered glass with surface etching or scratches is typically restorable. If the glass has a Low-E or spectrally selective coating and the damage has reached it, restoration isn’t possible – the polishing process removes the coating along with the damaged layer. Glass with existing thermal stress cracks or prior DIY repair attempts always requires on-site assessment. We provide this assessment free of charge before any work is quoted.
Both involve controlled surface material removal and polishing – but graffiti etching from acid typically penetrates deeper and over a wider area than mechanical scratch damage. Acid etching also affects the silica structure of the glass differently than blade or abrasion scratches, which changes the abrasive sequence and tool geometry we use. In practice, acid graffiti jobs take longer and carry higher technical risk, particularly if a prior repair attempt has been made.
Yes, in most cases – provided the scratch depth is within restorable range for that glass type and no prior repair attempts have been made that compound the damage. We run a test patch before committing to the full job; if the result isn’t satisfactory, we stop and discuss options rather than proceeding.
Yes. Our rope-access technicians hold IRATA and SPRAT certifications for work at height. Glass restoration on upper-floor panels is performed from rope-access systems – no scaffold rental required for most façade work, which reduces cost and scheduling complexity for property managers.
Glass alone provides no protection against repeat etching. For storefronts and ground-floor commercial glazing with repeat vandalism history, we apply GraffitiGard anti-graffiti sacrificial film immediately after restoration. When the film is etched, it is removed and replaced – the underlying glass is untouched. Film replacement cost is a fraction of glass restoration cost.
