Last Updated: January 22, 2026
Total Window Service (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
We operate as a New York-based window cleaning and window film installation company, and we take our data protection obligations seriously under applicable laws, including the New York SHIELD Act.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out our contact form to request a quote or service
- Call or email us directly
- Schedule an appointment or service visit
The information we collect includes:
- Name (first and last)
- Email address
- Phone number
- Service address or property location
- Type of service requested
- Any additional information you provide in the message field
2. How We Use Your Information
We use the information we collect solely for the following business purposes:
- To respond to your inquiries: We use your contact information to reply to your quote requests and questions
- To provide our services: We use your information to schedule appointments, prepare estimates, and deliver our window cleaning and window film installation services
- To communicate about your project: We may contact you regarding scheduling, service updates, or project-related matters
- To send promotional updates: Only if you have opted in to receive marketing emails about our services and promotions
Important: We do NOT sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes. Your data is used exclusively for processing your service requests and communicating with you about our services.
3. Analytics and Tracking Technologies
Our website uses the following third-party analytics and tracking tools to help us understand how visitors use our site and to improve our services:
Google Analytics
We use Google Analytics to collect anonymous information about website traffic, including pages visited, time spent on site, and general geographic location. Google Analytics uses cookies to collect this information. The data collected is aggregated and does not identify individual users. For more information about how Google uses data, please visit Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Meta Pixel (Facebook Pixel)
We use Meta Pixel to measure the effectiveness of our advertising and to understand the actions people take on our website. This helps us deliver more relevant ads to people who may be interested in our services. Meta Pixel collects information such as pages visited and actions taken on our website. For more information, please review Meta’s Privacy Policy. You can adjust your ad preferences in your Facebook settings or use browser-based opt-out tools.
4. Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies for:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Used by Google Analytics to understand website usage
- Advertising cookies: Used by Meta Pixel to measure ad effectiveness
You can control cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
5. Data Sharing and Third Parties
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: We may share data with trusted service providers who assist us in operating our business (such as our CRM system), subject to confidentiality obligations
- Legal requirements: We may disclose information if required by law, court order, or government request
- Business protection: We may share information to protect our rights, property, or safety, or that of our customers or others
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Secure data storage systems
- Limited access to personal information on a need-to-know basis
- Regular review of our data collection and storage practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and customer records are typically retained for the duration of our business relationship and for a reasonable period thereafter to comply with applicable laws.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request that we delete your personal information, subject to certain exceptions
- Opt-out: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Total Window Service
Manhattan Office: 178 Columbus Ave, New York, NY 10023
Brooklyn Office: 2645 E 14th St, Brooklyn, NY 11235
Email: [email protected]
Phone: +19179729020